Ricoh and 6 River Systems Partner to Deliver Faster Technical Support to Distribution Centers Across the United States | State


EXTON, Pa., January 12, 2022 /PRNewswire/ — Ricoh United StatesInc. and 6 River Systems, LLC, a leading provider of fulfillment solutions, today announced a new initiative to improve warehouse efficiency. RICOH Service Advantage will complement 6 River Systems’ existing service team for its collaborative robots – called “Chucks” – and expand its geographic reach to provide faster technical support to customers.

6 River Systems software solutions and Chuck robots enable warehouse workers to work faster and more efficiently. RICOH Service Advantage provides an extensive technical and customer support infrastructure. With the scalability and flexibility to meet service needs directly at the sites of customers employing cores across the country, Ricoh will provide a high level of experience and expertise that will enable 6 River Systems to continue to evolve and grow rapidly, as automated processing needs continue. to surge.

According to Statista, the global warehouse automation market is expected to grow from $15 billion in 2019 at $30 billion by 2026, with more and more retailers looking for solutions to accelerate the pace of fulfillment.

RICOH Service Advantage will support 6 River Systems in the company’s mission to further meet customer demand for availability and efficiency in its retail and warehousing operations. Ricoh’s certified technicians work alongside 6 River Systems engineers to support chucks, from calibration and floor mapping to routine maintenance, preventative maintenance and upgrades. Ricoh also offers end-user operator training for the chucks, including how to use the device charging station and how to reprogram installations, helping to ensure optimum use of the chucks.

“Demand for our automated retail solution is significant, especially with retailers continually looking for ways to get their products into consumers’ hands faster through seamless experiences,” said Eran Frenkel, Vice President of Technical Operations, 6 River Systems. “By partnering with Ricoh, we can focus on delivering our solutions more broadly, ultimately helping our customers achieve their fulfillment goals quickly and efficiently.”

“Our collaboration with 6 River Systems is a great example of how our stable and reliable infrastructure, coupled with a team of over 10,000 service delivery professionals supporting and servicing over one million devices at across the United States, helps solve our customers’ problems”, mentioned Jim KirbyVice President, Service Advantage, Ricoh United StatesInc. “Together, we are tackling some of the biggest challenges and opportunities in retail today, including supply chain operational efficiencies like retail and warehouse automation. you on what matters most – innovation that solves supply chain barriers and drives business forward.”

Learn more about modern automation from Ricoh in this whitepaper or by watching the webinar “How Automation and Robotics Companies are Responding to Increased Demand for Customer Service and Support”. For more information about Ricoh, visit or follow and engage on Facebook, Instagram, LinkedIn, Twitter or Youtube.

About 6 river systems

Founded in Waltham, Mass. in 2015, 6 River Systems is a leading provider of collaborative mobile robotics fulfillment solutions and part of the global commerce company Shopify Inc. Jerome Dubois and rylan hamilton were previously executives at Kiva Systems (now Amazon Robotics). The 6 River Systems solution operates in more than 20 facilities in the United States, Canada and Europe, fulfilling millions of units each week for companies such as Lockheed Martin, CSAT Solutions, ACT Fulfillment, DHL, XPO Logistics and Office Depot. To learn more about 6 River Systems and its comprehensive fulfillment solution, please visit

| About Ricoh |

Ricoh empowers digital workspaces using innovative technologies and services that enable people to work smarter from anywhere.

With knowledge cultivated and organizational capabilities developed over its 85-year history, Ricoh is a leading provider of digital and information management services, as well as printing and imaging solutions designed to support digital transformation and optimize business performance.

Based at Tokyo, Ricoh Group has major operations around the world and its products and services now reach customers in approximately 200 countries and regions. During the year ended March 2021Ricoh Group achieved worldwide sales of 1,682 billion yen (about. $15.1 billion).

For more information, please visit

© 2022 Ricoh United States, Inc. All rights reserved. All referenced product names are trademarks of their respective companies.

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