Technical Solutions Specialist – NBC Sports Next at NBCUniversal, LLC

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NBC Sports Next is where sports and technology intersect. We are a subdivision of NBC Sports and house all NBCUniversal digital sports and technology applications within our three groups: Youth and Recreational Sports; Golf; and betting, gaming and emerging media.

We improve the practice of sport through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30 million players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solutions products, including SportsEngine, the largest sports club, league and youth team management platform ; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass, the ultimate golf membership that connects golfers to exclusive content, tee time credits and coaching tips; TeamUnify, swim team management services; GoMotion, enterprise software solutions for sport and fitness; and NBC Sports Edge, a leading platform for fantasy sports news and betting-focused tools.

This role belongs to our Youth and Recreational Sports division, which includes technology platforms such as SportsEngine, GoMotion, TourneyMachine and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to attend, and connect with other families. Additionally, NCSI allows leagues and organizations to properly select and train coaches with the goal of keeping kids safe.

We are driven by our mission to innovate, create larger-than-life events, and connect with sports fans through technology that delivers the ultimate in immersive experiences. Join us.

Roles and responsibilities:

  • Work with high-level enterprise customers to define problems, identify solutions, then configure SportsEngine applications to meet complex customer needs

  • Create documentation to support custom projects and configurations

  • Successfully train and onboard new organizations on the SportsEngine platform

  • Collaborate as part of a team to meet contractual client obligations

  • Other assigned duties

  • 2+ years of technical support and/or customer support experience
  • Demonstrated problem-solving skills, ability to think quickly and take initiative
  • Working knowledge of SportsEngine business structure, products and value propositions
    • Knowledge of Web 2.0 technologies and standards
    • Professional written and verbal communication skills
    • Demonstrated ability to prioritize the urgency of tasks to effectively manage multiple demands
    • Demonstrated sense of ownership and follow through
    • Strong ability to communicate technical information clearly and concisely to technical and non-technical staff
    • Demonstrated resilience and optimism in the face of challenges and obstacles
  • Our passion and commitment to making a difference extends beyond SportsEngine and is shared with our parent company, NBCUniversal.

    At NBCUniversal, we believe in the talent of our employees. It is our passion and commitment to excellence that drives the success of NBCU’s extensive portfolio of brands. From broadcast and cable networks, news and sports platforms to movies, world-renowned theme parks and a diverse suite of digital properties, we’re proud of everything we do and everything we stand for. . This is what makes NBCU unique to us. Here you can create the extraordinary. Join us.

    NBCUniversal owns and operates more than 20 different businesses in 30 countries, including a valuable portfolio of news and entertainment television networks, a leading motion picture company, major television production operations, a group of television stations world-class theme parks and ad-supported premium service. streaming service.

    Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for inclusion for all. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities in which we live, so that together we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and our impact.

    It is NBCUniversal’s policy to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender identity or expression, age , national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, uniformed service membership, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with applicable legal requirements, including the City of Los Angeles’ Fair Hiring Ordinance, if applicable.

    NBCUniversal is an equal opportunity employer and will provide reasonable accommodation in accordance with applicable federal, state and/or local laws.

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