Yodel customers wait ‘days’ for packages amid ‘technical issues’

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Yodel customers say they have experienced delays and disruptions due to “technical issues” with the courier.

Dozens of people took to social media on Tuesday morning to express concern that they could not access Yodel’s website or track their packages. Some even reported a “delay” in the packages they were expecting.

One person wrote on Twitter, “How are customers supposed to get in touch if your website is down and you’re not getting incoming calls?” As another added: “This is shocking. No form of contact or response from this company.”

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A person who was expecting delivery on Monday is still waiting but is unable to follow through due to “issues of their ending”. Another added that they have also been waiting for their package since Sunday, with no way to check when it will arrive.

Another frustrated user said: “Due to delivery of a bunch of Waitrose flowers yesterday for someone’s birthday. No luck and no app updates. Any idea where are they? I highly doubt they are fresh now!”

A statement on Yodel’s website says they are working to resolve current issues “as quickly as possible” as they thank users for their patience. He said: “We are currently experiencing technical issues and as a result our customer service team is currently unavailable.

“Package tracking is also not available through our tracking page and Yodel app. We are working to resolve these issues as soon as possible. Thank you for your patience.”

A Yodel spokesperson told ECHO: “Yodel experienced a cyber incident which caused disruption. We are serving customers but tracking is currently affected.

“As soon as we detected the incident, we launched an investigation, led by our internal IT division and supported by an external IT investigation group. We are working to re-establish tracking as quickly as possible and have engaged with of all competent authorities.

“Yodel would like to sincerely apologize to its customers and customers for any disruption this incident may have caused, and reassure them that the team is working around the clock to resolve this incident.”

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